GENERAL TERMS AND CONDITIONS OF PURCHASE

1. GENERAL INFORMATION

In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the identifying details of the owner of the COLEGIOS LAUDE S.L.U. web pages are listed below,

• https://ispschools.es/
• https://britishschoolmalaga.com/
• https://britishschoolvilareal.com/
• https://altillointernational.com/
• https://fontenebroschool.com/
• https://internacionalaravaca.edu.es/
• https://internationalschoolandalucia.com/
• https://ladyelizabethschool.com/
• https://laudesanpedro.com/
• https://newtoncollege.es/
• https://palaciodegranda.com/
• https://britishschoolalmeria.com/

(hereinafter, “Website“) is held by COLEGIOS LAUDE S.L.U. with Tax Identification Code: B84600188 and with registration data in the Commercial Register: Volume: 22.382 Book: 0 Folio: 1 Section: 8 Page: M-399709 Inscription: 1. (hereinafter, “ISP“), being the contact details of the company:

Av. De Europa 24. Puerta A, Bajo A. Torona Building.

28108 Madrid

• uniforms@britishschoolmalaga.com – 659104411
• uniforms@bsvr.edu.es – 671698732
• tienda@altillointernational.com – 956302400
• uniforms@fontenebroschool.com – 918578942 – 671668808
• uniforms@isa.edu.es – 657608684
• uniforms@les.edu.es – 965790252
• uniforms@laudesanpedro.com – 95279900
• uniforms@newtoncollege.es – 648574884
• uniforms@palaciodegranda.com – 671632884
• uniforms@britishschoolalmeria.com – 692133928

These terms and conditions (and any other documents referred to herein) govern the terms governing your use of this Website, which shall apply to your purchases and purchases of school uniforms from the Website, and shall govern the contractual relationship between you and ISP (“Terms“).

By using the Website or placing an order through the Website you accept the contents of these Terms and Conditions and we recommend that you read them carefully.

For the purposes of these Conditions, PSI is understood to be COLEGIOS LAUDE S.L.U., as well as its subsidiaries, group companies and their staff and representatives.

The activity carried out by ISP through the Website comprises the sale of school uniforms.

In addition to reading these Terms, before accessing, browsing or using the Website, you should have read the Legal Notice and Terms of Use, together with ISP’s Cookie Policy and Privacy Policy. By using this Web Site or ordering a product through this Web Site, you agree to be bound by these Terms and the foregoing and if you do not fully agree with these Terms, you should not use this Web Site.

We also inform you that these Conditions may be modified at any time by ISP, so you are responsible for consulting them each time you access, browse, use or request the purchase of products through the Website, as those that are in force at the time you request the purchase of products will be applicable.

1. THE USER

Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as “User” or jointly as “Users“), and therefore, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility extends to:

• Use this Website only to make legally valid enquiries and purchases or acquisitions.
• Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
• Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Terms and Conditions of Use in this respect).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The User may formalise, at his/her choice, with ISP the contract of sale of the desired products in any of the languages in which the present Conditions are available on this Website, with the interpretation of the Conditions in their Spanish version prevailing.

1. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may make purchases on the Website by the means and in the manner established. In addition, Users must follow the Website’s online purchase or acquisition procedure, during which they may select various products and add them to the shopping cart, basket or final purchase space.

Once the products that the User wishes to purchase have been selected:

• You must fill in and check, in any case, the information requested at each step, although during the purchase process, before making the payment, the data entered by the User during the purchase can be modified.
• You will have to choose the method of payment and accept these Conditions on a case-by-case basis.
• You must click on “I accept the Returns Policy” and then on “Finalise purchase”, thereby agreeing to pay the price of the products selected, and proceed to payment. To do this, the User must enter the data relating to the chosen payment method.

The order will then be validated, the purchase process will be completed and the User will be charged for the products purchased as described in the “PRICES AND PAYMENT” clause of these Conditions. The User will then receive an e-mail at the e-mail address provided confirming that ISP has received his or her purchase request, with confirmation of the order. In turn, you will be informed, also by e-mail, when your purchase is ready to be collected at the school as well as any other issues that may arise during the process of processing and delivery of your order.

Once the purchase procedure has been completed, the Website will generate an electronic invoice which will be sent to the User by e-mail. The User may also, if he/she so wishes, obtain a paper copy of his/her invoice by requesting it from ISP using the contact spaces on the Website or via the contact details provided above.

The User acknowledges having read, at the time of purchase, the technical data sheet of the product in question and which are shown next to the presentation or, where appropriate, image of the product on the Website, indicating, by way of example, but not exhaustively, and according to each case: name, price, components, weight, quantity, colour, details of the products, or characteristics. The User acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the technical data sheet applicable to each case, which the User may consult exhaustively in the section corresponding to each of the products offered by ISP on the Website.

The communications, purchase orders and payments involved in transactions carried out on the Website may be filed and kept in ISP’s computerised records in order to constitute a means of proof of the transactions, in all cases respecting reasonable security conditions and the applicable laws and regulations in force in this respect, and particularly in compliance with the applicable regulations on data protection and electronic commerce in force at any given time.

1. PRICES AND PAYMENT

The prices of the goods are those displayed on the Website at the time of purchase by Users. These are the final prices, which will be reflected in euros (€), and include applicable taxes, unless, by legal requirement, especially in relation to Value Added Tax, a different matter is indicated and applied.

Prices may be changed at any time by ISP, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

The means of payment available for the purchase of the products offered by ISP is payment by credit or debit card, and in particular:

• Visa and/or Mastercard.

ISP uses all means to guarantee the security of the payment data transmitted for all transactions carried out by the User through the Website thanks to the secure payment system SSL (Secure Socket Layer), which uses encryption technology for the personal data of Users.

Payments made through the cards will be subject to checks and authorisations by the issuing bank. If the relevant bank does not authorise payment through the Website, ISP will not be liable for any delay or non-delivery and will not be able to enter into any contract with the User until it is duly accredited that the payment has been made.

Once ISP receives the purchase order from the User via the Website, a pre-authorisation will be made on the relevant card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the shipping confirmation is sent to the User and, where applicable, at the locations established.

In any case, by clicking on “Finalise purchase“, the User confirms that the card used to make the payment is his or her own or that he or she is duly authorised by the cardholder for this purpose.

1. DELIVERY

The delivery of the uniforms to the families will be made at the schools themselves once the uniforms are supplied by the supplier EUREDA.

In view of this, it should be added that Users understand that ISP may rely on third party providers of auxiliary services necessary for the correct acquisition of the products obtained.

1. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that he/she detects that an error has occurred when entering the data necessary to process his/her purchase request on the Website, he/she may modify them by contacting ISP through the contact spaces provided for this purpose on the Website, and, where appropriate, through those provided for contacting customer service, or by using the contact details provided in the first clause (“GENERAL INFORMATION“). Likewise, such errors may also be corrected by the User through his/her personal space/private area of connection to the Website if he/she is duly registered.

In any case, the User, before clicking on “Finalise purchase“, has access to the space, cart, or basket where their purchase requests are recorded and can make any modifications they deem appropriate.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification, as well as those rights to which they are entitled in accordance with the applicable regulations on data protection.

1. RETURNS.

In cases where the User purchases products through the Website, the User is entitled to a number of rights, as listed and described below:

• Right of withdrawal.
• Return of defective products or delivery errors.

Right of withdrawal.

The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without giving any reason.

This withdrawal period shall expire 14 calendar days from the day on which the User or a third party authorised by the User acquired material possession of the goods purchased on the ISP Website or, in the event that the goods making up the order are delivered separately, 14 calendar days from the day on which the User or a third party authorised by the User acquired material possession of the last of those goods making up the same purchase order.

In order to exercise this right of withdrawal, the User must notify ISP of his or her decision.

The User, regardless of the means he/she chooses to communicate his/her decision, must clearly and unequivocally state that he/she intends to withdraw from the purchase contract for the products purchased through the Website.

In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the withdrawal period.

In the event of withdrawal, ISP will reimburse the User all payments received for the purchase of the product, without undue delay and, in any event, no later than 14 calendar days from the date on which ISP is informed of the User’s decision to withdraw. This is in accordance with ISP’s Returns Policy.

ISP will refund the User the corresponding amounts using the same payment method that the User used to make the initial purchase transaction, i.e. the refund will be made to the same credit or debit card number that the User used. This refund will not generate any additional cost to the User. However, ISP may withhold such reimbursement until it has received the products or items of the purchase, or until the User provides proof of their return, depending on which condition is met first. In the event that the goods have been damaged, the damage caused will be deducted from the amount to be reimbursed according to the degree of deterioration.

The User can return the products to ISP directly at the schools.

You must do so without undue delay and in any event not later than 14 calendar days from the date on which ISP was informed of the withdrawal decision. The deadline shall be deemed to have been met if you return the products before the end of this period.

The User acknowledges that he/she shall bear the direct cost of returning the goods, should any be incurred.

Furthermore, the User shall be liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the order.

The User acknowledges being aware that there are exceptions to the right of withdrawal, as set out in the regulations applicable at all times in consumer matters, and specifically in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; photographic material, products that for reasons of hygiene or health are sealed and have been unsealed after delivery.

In any case, no refund will be made if the product has been used beyond the mere opening of the product, products that are not in the same condition in which they were delivered or those that have suffered any damage after delivery.

Orders that have benefited from a 2×1 promotion or equivalent, as well as a gift item, must be returned in full in order to receive a refund. Otherwise, those amounts corresponding to the User’s purchase price of the returned item will be deducted.

In addition, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice. If the order is not received in its original packaging, ISP reserves the right to deduct the missing items from the total price to be returned.

In the event that the User wishes to exchange any product for another of the same model, but of a different size or colour from our Website, he/she must notify us within a maximum period of 14 calendar days, indicating the information about the new product and we will proceed to carry out the exchange free of charge within the delivery times indicated in these Conditions.

Return of defective products or delivery error

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and should therefore contact ISP immediately and inform it of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (“Right of Withdrawal“) of these Conditions.

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether the refund or, where appropriate, the replacement of the order is appropriate.

The refund or replacement of the order will be made as soon as possible and, in any case, within 14 calendar days from the date on which we send you an e-mail to the address provided confirming whether the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognised in the legislation in force at any given time for the User, insofar as he/she holds the status of consumer and user, shall always apply.

Guarantees.

The User, as a consumer and user, enjoys guarantees on the products that he/she may acquire through this Website, in the terms legally established for each type of product, and ISP shall therefore be liable for any lack of conformity of the same that becomes apparent within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in conformity with the contract provided that: (i) they conform to the description made by ISP and possess the qualities presented in the particular conditions provided for each of them on the Website; (ii) they are suitable for the uses to which products of the same type are normally intended; and (iii) they present the usual quality and performance of a product of the same type and that they are fundamentally expected of the same. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section “Return of defective products or delivery errors“. However, some of the products marketed on the Website may have non-uniform characteristics that will be part of the individual appearance of the product, and will not be a defect, unless ISP could reasonably be expected to be aware of the issue applicable to the product delivered to a particular User or knew that such appearance or statement could influence the decision to purchase the product.

On the other hand, it may be the case that the User purchases on the Website a product of a brand or manufactured by a third party. In this case, and considering that the User is dealing with a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty rights directly against them during the two years following the delivery of the said products. In order to do so, the User must have retained all information regarding the warranty of the products.

If the consumer knew or could not have been unaware at the time of conclusion of the contract that the purchased product did not correspond to the individual appearance or technical characteristics stated in its particular conditions of sale, ISP cannot be held liable for lack of conformity of the product.

1. DISCLAIMER OF LIABILITY

ISP shall only be liable for any damages that the User may suffer as a result of the use of the Website when such damages are attributable to the wilful misconduct of ISP. The User acknowledges and accepts that the use of the Website is at the User’s sole risk and responsibility and is subject to the provisions contained in the Legal Notice and Privacy Policy of the Website.

ISP will act diligently, according to the generally accepted uses in the sector, to avoid the presence on the Web Site of viruses or other harmful elements that could cause alterations to your computer system, but cannot guarantee the absence of such elements, and shall not be liable for any damages that this may cause.

Likewise, it does not control, in general, the use that Users make of the Web Site and, in particular, it is not responsible for the contents inserted by Users of the Web Site. ISP does not guarantee that Users use the Web Site in accordance with the Law, these Conditions, morality and generally accepted good customs, nor that they do so in a diligent and prudent manner.

Unless otherwise provided by law, ISP shall not be liable for any damages that may arise from, but not limited to:

• any losses which were not attributable to any breach by it;
• business losses (including loss of business profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
• any other indirect loss which was not reasonably foreseeable by both parties at the time the contract of sale of the goods was concluded between them.

Similarly, PSI also limits its liability, to the extent permitted by applicable consumer law, in the following cases:

• ISP takes all measures to provide a faithful display of the product on the Website. However, it cannot be held responsible for the slightest differences or inaccuracies that may exist due to lack of resolution of the screen or of the Users’ equipment, or problems with the browser being used.
• Technical failures due to fortuitous or other causes that prevent the normal operation of the service via the Internet. Lack of availability of the Website due to maintenance or other reasons, which prevents the availability of the service. ISP puts all the means at its disposal in order to carry out the process of purchase, payment and shipment/delivery of the products, however, it is exempt from liability for causes that are not attributable to it, fortuitous events or force majeure.

This means that ISP is not responsible for inferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operational functioning of this electronic system or in Users’ computer apparatus and equipment, caused by reasons beyond ISP’s control that prevent or delay the provision of services or navigation through the system. In the same way, ISP is not responsible for delays or blockages in the use of the Web Site caused by deficiencies or overloading of the Internet or other electronic systems, for damages that may be caused by third parties through illegal interference beyond the control of the Web Site and which are not attributable to ISP or for the impossibility of providing the service or allowing access for reasons not attributable to ISP, due to the User, to third parties, or to cases of force majeure.

• ISP shall not be liable for misuse and/or wear and tear of the products that have been used by the User. At the same time, ISP shall also not be liable for an erroneous return made by the User (e.g. returning the product to an address other than the one indicated in these Conditions, returning the correct product equivalent to the transaction in question, etc.).
• In the event that technical linking devices (such as, among others, links, banners, buttons, etc.), directories and search tools are made available to Users that allow them to access websites belonging to and/or managed by third parties, ISP neither guarantees nor assumes any type of liability for damages of any kind that may be due to the operation or accessibility of the linked sites, as well as the quality, legality and usefulness of the information and contents and services existing on the linked sites.
• In general, PSI shall not be liable for any failure or delay in the performance of any of its obligations where such failure or delay is due to events beyond its reasonable control, i.e. due to force majeure, which may include, but is not limited to, force majeure:
  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Inability to use trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Thus, the obligations will be suspended for the period during which the force majeure continues, and ISP will have an extension of time to perform them for a period of time equal to the duration of the force majeure. ISP will use all reasonable endeavours to find a solution to enable it to fulfil its obligations despite the force majeure.

1. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that, in general, communications with ISP will be electronic (e-mail or through notices published on the Website or in each User’s private area).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that ISP sends electronically comply with the legal requirements of being in writing. This condition shall not affect the User’s statutory rights or any communications that ISP receives from Users in which they expressly indicate that they prefer to receive such communications in physical format (e.g. forwarding of invoices by ordinary mail).

The User may send notifications and communicate with ISP through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, PSI may contact or notify the User by e-mail or at the postal address provided.

1. RESIGNATION

No waiver by ISP of any particular legal right or remedy or failure by ISP to require strict performance by the User of any of its obligations shall constitute or waive any other right or remedy arising out of any contract or the Conditions, or relieve the User of any of its obligations.

No waiver by ISP of any of these Terms or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is made and communicated to the User in writing.

1. NULLITY

If any of these Conditions are declared null and void, illegal, invalid or unenforceable for any reason, such term or provision shall be deemed severed without prejudice to the remainder of the clauses remaining in force and fully applicable to these Conditions.

1. FULL AGREEMENT

These Terms and Conditions and any document expressly referred to in these Terms and Conditions constitute the entire agreement between the User and ISP in relation to the subject matter of the sale and purchase and supersede any prior covenant, agreement or promise made orally or in writing by the same parties.

The User and ISP acknowledge that they have consented to the conclusion of a contract without having relied on any representation or promise made by the other party, except as expressly mentioned in these Conditions.

1. DATA PROTECTION

The information or data of a personal nature that the User provides to ISP in the course of a transaction on the Website will be processed in accordance with the provisions of the Website’s Privacy Policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

1. INDUSTRIAL AND INTELLECTUAL PROPERTY

The intellectual and industrial property rights on the works, brands, logos, and any other susceptible of protection, contained in the web page correspond exclusively to COLEGIOS LAUDE S.L.U, unless different ownership is indicated in the same.

The unauthorised reproduction, distribution, commercialisation or transformation of such works, brands, logos, etc. constitutes an infringement of the intellectual and industrial property rights of COLEGIOS LAUDE S.L.U. or of the owner of the same, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.

Likewise, the information to which the customer can access through the website may be protected by industrial, intellectual or other property rights. The Company shall not be liable in any case and under any circumstances for any infringement of such rights that you may commit as a user and/or customer.

1. APPLICABLE LAW AND JURISDICTION

Unless otherwise provided by law, these terms and conditions of sale shall be governed by and construed in accordance with Spanish law, and any dispute shall be submitted to the competent courts.

Any controversy, problem or disagreement arising from or related to the access, browsing and/or use of the Website, or to the interpretation and execution of these Conditions, or to the sales contracts between ISP and the User, shall be submitted to the non-exclusive jurisdiction of the competent courts and tribunals of the city of Madrid. In the case of a User acting in his or her capacity as a consumer, to the courts and tribunals that correspond in accordance with the Law.

Furthermore, if a dispute arises from the conclusion of this purchase contract between ISP and the User, the User as a consumer may request an out-of-court settlement of disputes arising out of or in connection with these Conditions through alternative dispute resolution (“ADR”) procedures.  The list of available ADR platforms of the European Commission can be consulted at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

16. COMPLAINTS AND CLAIMS

The User may send any complaints, claims or other comments to PSI via the contact details provided at the beginning of these Conditions (“GENERAL INFORMATION“).

In addition, PSI has official complaint forms available to consumers and users, which they can request from PSI at any time at the reception desk of the organisation’s different schools.

Last modified: OCTOBER 2023